Privacy Policy Statement
Your trust is our highest priority across all interactions.
Introduction to Privacy Practices
This privacy policy explains how we collect, use, and protect your personal data when you shop with us or use our website. We take your privacy seriously and are committed to safeguarding your information in compliance with Malaysian law.
By interacting with our flower shop, you agree to the practices described here. This policy covers data collection, usage, sharing, and your rights regarding your information.
Information We Collect
We collect information you provide directly as well as data automatically generated by your use of our website or services to help improve your experience.
Direct Information Provided
- • Contact details, such as your name, email, and phone number.
- • Delivery address submitted during orders.
- • Special requests attached to your bouquet or message.
- • Payment-related details required for order fulfilment.
- • Feedback or communication received by our team.
Automatic Data Collection
- • Device information, browser type, and system language.
- • Traffic patterns, pages viewed, and visit duration.
- • Interactions with website forms and features.
- • Cookies and analytics for site improvement.
- • User location data for delivery service optimization.
Use of Collected Data
Information is used to process orders, provide service updates, personalize communication, and resolve any issues as needed.
- • Confirm and fulfill flower orders and deliveries.
- • Communicate order updates and respond to inquiries.
- • Improve online services, offerings, and website usability.
- • Analyze customer trends and shopping preferences.
- • Maintain secure, reliable digital transactions.
- • Comply with legal and regulatory requirements.
- • Prevent unauthorized activities or fraud.
Our Commitment: We protect your data through secure systems and careful handling, in line with Malaysia’s Personal Data Protection Act (PDPA).
Sharing Personal Information
Your data may be shared with delivery providers or payment processors as needed. We never sell or misuse your information.
Third-Party Services
Third parties are only given the minimal information necessary to fulfill your delivery or payment securely and effectively.
Legal and Regulatory Requirements
We comply with all applicable laws regarding data privacy in Malaysia.
Anonymous Website Statistics
We use aggregated data for analytics and reporting, which does not identify individuals.
Your Data Rights
You have the right to request access, correction, deletion, or restriction of your personal information, according to Malaysian law.
- • You can request access to your data held by us.
- • You can correct inaccurate or incomplete information.
- • You may ask for personal data to be deleted.
- • You can request your data in a portable format.
- • You may object to certain data usages, subject to law.
- • Request limitation of data processing in some cases.
Contact us via email or contact form to exercise these rights or inquire about privacy practices.
Data Security and Protection
Your information is protected through encryption, restricted access, and ongoing system monitoring for safety.
Technical Security Measures
- • Data encryption on all digital correspondence.
- • Firewall and security protocols for system infrastructure.
- • Regular malware checks and vulnerability scanning.
- • Secure backup procedures for critical systems.
Organizational Security Measures
- • Trained staff on data confidentiality and best practices.
- • Access control policies for personal data files.
- • Routine audits of privacy procedures and systems.
- • Employee agreements to uphold information security.
Retention of Personal Information
Personal information is retained only as long as necessary for orders, service provision, and compliance with legal obligations.
- • User account details are deleted on request.
- • Data from personalized preferences is periodically reviewed.
- • Customer support messages kept only for follow-up.
- • Transaction details are stored as required by law.
- • Marketing consent records reviewed regularly.
We aim to minimize data storage and support your privacy rights.
International Data Transfers
Data may be processed by service providers outside Malaysia, with safeguards to protect your information.
- • Transfer only to countries with adequate protection laws.
- • Data handled under standard contractual clauses.
- • Privacy safeguards maintained at all times.
- • Periodic review of partner security practices.
Cookies and Similar Technologies
Cookies help us provide a smoother website experience and remember your preferences. You can adjust settings anytime.
Types of Cookies Used
- • Necessary for site navigation and basic functions.
- • Track site performance for user experience improvements.
- • Store your bouquet preferences and settings.
- • Enable added site features, like wishlists or saved carts.
Adjust cookie settings in your browser to limit or remove cookies.
Policy Updates and Changes
Our privacy policy may change. Updates are posted on our site, with the latest revision date listed below.
- • Homepage notice for major changes.
- • Direct email where required by law.
- • Updated effective date on this page.
- • Continued site use signals agreement with updates.
Check this policy for recent changes whenever you order.
Contacting Us About Privacy
If you have privacy questions, please get in touch through our contact details.
Friontalexun
Regus - Shah Alam, Wisma Sunway, Shah Alam, Selangor 40400 Malaysia
Phone: +6012-297 0476
Email: content@friontalexun.world
Last revised December 29, 2025
Effective starting December 29, 2025